Word madness: Can’t save, won’t save. ‘A file error has occurred’

Word's useless error message. Notice the 'Was this information helpful'. What do you think?

Word’s useless error message. Notice the ‘Was this information helpful’. What do you think?

 

Got this error, and they had the temerity to ask me if it was helpful. Pricks. Anyway. Could not save to new name. Could not save to external media. Could not save elsewhere on C:. In short, could not save.

No.

No.

One bit of advice I have read is to wait till Word does an autosave, then kill Word using task manager. Then when Word is restarted it will give an option to rescue the file. Sounds dangerous to me. Waited but save did not come.

First thing I did was print to PDF with all track changes and everything visible so I would at least have a record of what the file looked like.

Then created a new blank file. Tested that it could be saved. Yes. And in the same folder as the original file. (I knew that should be OK since I printed to PDF into the same folder).

Went to file I wanted to rescue, with track changes visible and all comments visible. Ctrl-A, Ctrl-C
Went to new empty doc and pasted. Got text and comments but not the track changes information. Well, that is still useful as a backup.

Save.

Now, it should be possible to make a copy with track changes information.

https://word.tips.net/T001783_Pasting_Text_with_Track_Changes.html

Another handy way to copy the text is to use the spike. Word users are so familiar with using the Clipboard to cut, copy, and paste information that we often forget about the spike. This is an area of Word that acts like a secondary Clipboard, with some significant differences. (You can learn more about the spike in other issues of WordTips or in Word’s online Help.) To use the spike to copy and paste text with Track Changes markings intact, follow these steps:

  1. In the source document, select the text you want to copy.
  2. Press Ctrl+F3. The text is cut from the document and placed on the spike. (If you wanted to copy, not cut, then immediately press Ctrl+Z to undo the cut. The selected text still remains on the spike.)
  3. In the target document, place the insertion point where you want the text inserted.
  4. Make sure that Track Changes is turned off in the target document.
  5. Press Shift+Ctrl+F3 to clear the spike and insert the spike’s text into your document.

So I went to source document ant hit Ctrl-A, then Ctrl-F3.

Opened blank with same template, track changes turned off (it is by default I think).

Shift-Ctrl-F3

But does not save! The problems have come with it!

So that does not help.

Now, if I turn off track changes and accept all changes, I can save the document – so it is a bug somewhere in Word’s track changes code.
If the problem occurs again, can try the spike method with the different aspects of track changes turned on and off, to narrow it down.

So no satisfactory solution discovered. I do not know what change I put in that caused the issue, and it has never occurred before. So… I dunno. The above ideas are just partial solutions.

 

Solutions to problems nobody asks about.

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About Darren

I'm a scientist by training, based in Australia.

2 responses to “Word madness: Can’t save, won’t save. ‘A file error has occurred’”

  1. John S says :

    Try saving in .doc format not .docx…had a similar problem and this worked for me. Best regards.

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